@foggyus91
his false claims with the regulatory facts
There's regulatory facts to do with wiring standards, and completely separately there's the operation of Consumer Law which is similar in Australia and New Zealand.
I make fair use of the Australian Consumer Law and just had a quick look at New Zealand's equivalent.
What is “acceptable quality”?
Acceptable quality means goods:
- Do what they are made to do.
- Are acceptable in appearance and finish.
- Are free from minor defects.
- Are safe and durable (i.e. last a reasonable amount of time).
It might come as a surprise, but the Australian Consumer Law is not normally fought between expensive lawyers through the Court System. Instead, each state operates a Fair Trading department which can mediate in disputes. If that does not work out, each state has a Tribunal which can make legally binding decisions. No lawyers are required for a Tribunal appearance, and the cost is notional.
As an example, I had an expensive OLED TV which had a two year manufacturer's warranty. After 6 years, it developed a vertical yellow line down the middle. Without even going to Fair Trading or the Tribunal, I was able to convince the manufacturer that a reasonable consumer would expect a TV that expensive to last more than 6 years. In the end, I got the full purchase price back, bought the replacement model for about half the original cost and pocketed the change.
The Australian Consumer Law has provisions about deceptive and misleading conduct.
Often in a retail dispute, I find the words "well, actually, under the Australian Consumer Law you must ..." work wonders!