+1 contacting Rega
I don’t think bimmerlover Is worried about his precious time or he would not have given you a sincere response because it’s true many people do that. They don’t exhaust their options for a true resolution before coming to the forum. There’s no reason in taking offense to that. This is a discussion about your issue and frustration. I don’t remember their number but I’ve contacted them many times over the years as a Rega owner and their support in the US is phenomenal