When I set the phono stage to MM the gains get deactivated. In other words, I cannot set them to 47 kohms as you suggested.
Understood. It’s defaulting to the MM setting.
So, the volume control is way up when set to MC. That’s normal due to the very low gain of a MC cartridge.
Sounds like it may be defective or not a very good product. Are the phono cables wired into the Rega, or can you substitute some RCA cables? Also, make sure the leads of the Elys are tightly connected.
I suggest you contact Emotiva support. Since you’re using a MM cart, it should be plug and play.