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Question re: Aurender N20 Server, Qobuz album takes 10-15 seconds to start playing

When I select a Qobuz album. It takes 10-15 seconds for it to start playing. When playing the Blue Coast playlist and when switching from one track to another, I get the message “wait, reconnecting” (several second delay). 

All devices have been updated, rebooted, etc. I am working with Aurender Customer Support, and they remotely checked my Aurender N20. They report:

“The problem is not with the Aurender getting offline but most likely the iPad tablet communication reaching the Aurender with acceptable speed. If your Aurender does not say "No IP" on it, the network connection for the N20 is stable. Because the setup was stable before and as you said, had have not changed anything, it is most likely network related. This is Aurender’s opinion and what the Engineer has said”. 

When I get home, I will use my iPhone to connect to my N20 and see what happens. I will also check my iPad settings and will turn it off and on again (cold boot). 

Everything was working fine until several months ago. Assuming the issue is my Apple iPad (5 generation, 256gb), what should I be looking for? Maybe some Apple update changes some settings. Any suggestions or thoughts? 

I will also call Apple support for advice this afternoon. Thanks

 

hgeifman
hgeifman OP
2,113 posts
 

My iPad has nothing on it and is only used for my Aurender and FaceTime sessions. I have rebooted all devices and everything is current. My iPhone test also had slow times. I doubt there is an issue with both my iPad and iPhone.

My Aurender is hardwired to a Netgear Orbi satellite router that connects to a LUXUL switch that connects to my main Netgear router that connects to the Internet. This configuration has worked for years and this issue recently started. I will call Apple Support but doubt they will have an answer. I call Apple Support lasted this after

What else could cause this delay? Thanks.

lordmelton's avatar
lordmelton
877 posts
 

You could open a trial account with Tidal or Spotify and if these show the same problems it's most likely something to do with your internet connection.

gtsnyder
27 posts
 

You can check with Aurender customer service withe link in N20 they can check things remotely 

hgeifman OP
2,113 posts
 

Yesterday, I rebooted all devices and confirmed all software was current.  A friend reports he had similar issues and had to update his Qobuz App.  I will sign out of Qobuz and log in again. I will also test using my stored albums when I get home later.  

My iPad Air is generation 5, purchased last year and is a current model.  It has no data on it.  

All devices are current and up to date inclining my N20, iPad and Netgear ORBI router.  My single network switch was disconnected from power and then reconnected.  

If the issue was the Aurender, other people would have reported.  It has to something with my configuration or settings.  I have no clue what it could be.  Thanks.  

 

zlone
420 posts
 

Maybe it is a bandwidth/buffering issue? Try plugging a laptop into the Orbi that the streamer is using and run an internet speed test. I am not familiar with Aurender configuration, but check if there is a setting for how much of the selected track to buffer before playing. If there is one, try reducing it. 

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