Qobuz Issue


I've purchased a "Sublime" account, which Qobuz accepted my Credit Card for. I go to download discounted music and Qobuz won't accept that same card. Turns out, they won't accept any card for downloading. I attempted to buy music with my debit card, no good. I've contacted my card company twice and they assure me theres no block on my Credit card. Sebastien and I are swapping emails and that's slow. Sebastien tells me they have opened investigation that can take up to 10 days. Anyone have suggestions or a remedy?

2020matters

Showing 1 response by khloebo

Interesting, I'm having the same issue of not being able to use a credit card.  Different cards, different devices, subscription or purchase, nothing work.

I figured I would look at the PayPal interface, though I haven't used that account in ~10 years.  Imagine my surprise when the transaction auto completed without my consent, despite the explicit statement below the "continue" button that I would be able to review the transaction before processing payment.   In nearly 20 years of online transactions I have never seen any vendor skip terms and conditions, or a complete transaction step.   Astounding.  Put in a dispute immediately.

 

Are credit companies putting a block on Qobuz?  I called my bank and there is no transaction history at all.  

 

Needless to say, not a great introduction to the service.