PSVANE Discussion & Impressions Thread

Just bought 2 matched pairs of the Psvane ACME 845 yesterday.i had 1 tube from my original 2 matched pair burn out recently.cant wait to get them . They are great tubes.

@no_regrets 

Hello Don,

Since we ship directly from China, we are unable to offer a 90-day free return window. However, we can certainly provide you with a 24-month warranty.

Best regards

My Art Series 12AU7 arrived about a week ago and I have about 25-30 hours on it in my Triode 25. 

Was a bit steely and forward out of the box which was to be expected but even with zero hours it was apparent that this tube offered quite a different presentation from the JJ ECC802S which it replaced. It was clear from the get go that the Art Series Psvane offered up more detail and a more defined tuneful bass as well as more apparent refinement, even before break in. 

I have about 25-30 hours on the tube at this time and it has smoothed out considerably at this point. The presentation was initially more front row and it's moved back somewhat; my preference would be more of the same if there's more run-in to happen (there are some suggestions online that the ART Series takes about 50-75 hours to fully burn in-my EL 34 UK's definitely seemed to need that extra time). 

Generally speaking am very happy with the ART 12AU7 but hoping for a slightly more relaxed mid hall kind of presentation with a bit more burn in. Not sure about moving to the Horizon series if they are more "neutral"; only time will tell in that regard and I'm now reading a few conflicting things online about the Horizon Series vs the Art Series. They are both inexpensive enough to allow for experimentation though so I may take a run at a Horizon 12 AU7 and possibly some Art Series and Horizon 12 AX7's. 

The Psvane Art 12AU7 also throws quite a nice image which seems to be a bit larger and projecting outside my speakers relative to the JJ it replaced which, to be fair, seems a bit muddy and diffuse by comparison. The only real area in which the JJ might have a bit of an edge is being more forgiving of weaker recordings. The Psvane will not win any awards there as I think it is simply painting a much more realistic picture of what is on the record or CD. And about 80-85% of the time that is a good thing. 

FWIW, I did purchase this 12AU7 from Aliexpress seller GD-Parts Audio Store. Also bought my EL 34 UK's from them and excellent on both deliveries. Bullet proof packaging and box to really protect the tubes and my EL 34's have seen pretty extensive use for the past 8-9 months. So hoping the 12 AU7 will be trouble free as well. I would not hesitate to purchase from GD-Parts again-I think they are a good Ali seller. 

Not too excited on hearing that the Horizons coming from Amazon are arriving in a bag. Hopefully this is something that Psvane can remedy-I'd like to hear from someone receiving them properly boxed before ordering from Amazon to be very honest. 

@alightronics 

In your reply to me you had said..."Since we ship directly from China, we are unable to offer a 90-day free return window. However, we can certainly provide you with a 24-month warranty."

When I had purchased my first pair of the Acme 845's thru AliExpress, it is my understanding that they were sold by GD-Audio Parts store out of China.  They were able to offer the 90 day free return window as well as a 24 month warranty.

1.  I don't understand why you wouldn't be able to to do the same.

*** It is my sincere hope that my next pair will not be defective, but if they are...***

2.  If I order directly from you and the tubes become defective within 24 months, can I return them for a full refund or is it just for a replacement pair?

3. How would I initiate a return?  Would I simply send an email to psvaneusa@gmail.com ?

Thank you and best wishes to you,

Don

@no_regrets 

Thank you for your support of Psvane. No matter where you purchase from, you are supporting our brand. In fact, our official warranty policy is consistent, which is to offer a 24-month free replacement. Each distributor may provide different commitments to customers based on their own conditions. The difference is that Amazon is currently managed by our team, and the products are from the latest batch that has just been stocked. We can offer very prompt technical support and service.

Regarding your second question, if you order from us and encounter any issues within 24 months, you can get a free replacement tube from us.

For your third question, yes, you can directly send an email to this address.