@dwolek
I apologize for the shortcomings in our previous after-sales policy. Our sales channels were too scattered in the past, leading to many situations we couldn't monitor properly. I sincerely apologize for this.
To address these issues, starting with the Horizon series, we have decided to manage our Amazon retail operations directly and fully adhere to the platform's after-sales policy to ensure the interests of our users are protected.
Regarding durability and quality concerns, our latest Horizon series incorporates new technologies, with enhanced bases and internal components. Combined with Amazon's after-sales policy, we hope our customers can purchase our products with confidence.