I currently own a DirectStream DAC and memory player and a P15 power regenerator. I've previously owned the former memory player and the P10. I have not had much need to contact PS Audio support, but the few times I've done so, they are the best of the best.
I purchased one of the "first generation" of the DirectStream DACs, shortly after it was introduced. When I snagged the DirectStream memory player, I was having trouble pairing it with the DAC (so SACDs output would show up as PCM on the DAC). Long-story-short, they replaced the digital board in the DAC and turned around the repair in just a few days.
One other thing, NO I'm not on the PS Audio payroll!
I purchased one of the "first generation" of the DirectStream DACs, shortly after it was introduced. When I snagged the DirectStream memory player, I was having trouble pairing it with the DAC (so SACDs output would show up as PCM on the DAC). Long-story-short, they replaced the digital board in the DAC and turned around the repair in just a few days.
One other thing, NO I'm not on the PS Audio payroll!