2. misc-audio
  3. 1034906102

Potential problem with sale.

I didn't see this possible dilema addressed in the archives. My question has to do with a product you sell being properly represented, no functional or comsmetic issues, but not being compatible with the buyer's system. Case in point-- I have recently sold a dvd player (Camelot) which when hooked up to the buyer's 16:9 tv (Panasonic) produces uneven blackbars when playing a 2.35:1 movie in progressive scan mode-thin bar at the top and a wider bar at the bottom. The buyer is going to trade his tv for a Mitsubishi tomorrow and hopefully this will be a non-issue. I had no problems with my Sony XBR2. What is my obligation to the buyer if the new tv performs in the same manner? Am I to let him return the player to me for refund? My opinion is that sales on Audiogon are final and not a trial of the equipment (if properly represented). I have good feedback, and wouldn't want that to change because of this transaction. I am interested in the views and opinions of other Audiogoners as to this situation. Thanks for your time and input.

Jeff Strossner
jstrossner

Showing 1 response by soundsgr8tome

soundsgr8tome
28 posts
 
I agree with Dtsag completely. It's the responsibility of the buyer to know if what you are selling is compatible. Your responsibility is to accurately represent what it is you are selling. If you do that, and it doesn't work for the buyer, then that may be a problem but it is not yours unless you CHOOSE to take it back upon yourself.
The result is: that now YOU have the problem and HE/SHE no longer does.
I don't know about you but one of my cardinal rules is that: Whenever someone brings me a problem, and tries to give it to ME, I make it very clear that they will LEAVE with the problem. Because if they give it to ME, then I now have the problem, and THEY no longer do.
A lot of folks will try to do that to you...don't let'em.
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