2. misc-audio
  3. 1034906102

Potential problem with sale.

I didn't see this possible dilema addressed in the archives. My question has to do with a product you sell being properly represented, no functional or comsmetic issues, but not being compatible with the buyer's system. Case in point-- I have recently sold a dvd player (Camelot) which when hooked up to the buyer's 16:9 tv (Panasonic) produces uneven blackbars when playing a 2.35:1 movie in progressive scan mode-thin bar at the top and a wider bar at the bottom. The buyer is going to trade his tv for a Mitsubishi tomorrow and hopefully this will be a non-issue. I had no problems with my Sony XBR2. What is my obligation to the buyer if the new tv performs in the same manner? Am I to let him return the player to me for refund? My opinion is that sales on Audiogon are final and not a trial of the equipment (if properly represented). I have good feedback, and wouldn't want that to change because of this transaction. I am interested in the views and opinions of other Audiogoners as to this situation. Thanks for your time and input.

Jeff Strossner
jstrossner

Showing 1 response by kthomas

kthomas
911 posts
 
I agree that you have no obligation to take the unit back, but if I was in your situation I would. In fact, anybody who wants to return something I sell them based on being disappointed, and they do so promptly, I would undo the deal assuming shipping both ways was on their nickel. If it was my mistake, I'd pay shipping both ways.

I sold a HT receiver once to a guy and he couldn't get one of the inputs to work. It was only because it was configured differently, but I didn't have the manual anymore and trying to coach him wasn't working. I think he just wanted to back out and this "malfunction" was his reasoning. He was a good guy and I don't think this was a normal mode of operation. In any case, we undid the deal on his nickel and I sold to somebody else. Somewhat a pain, but it all worked out better in the end I suppose.
More to discover