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Potential problem with sale.

I didn't see this possible dilema addressed in the archives. My question has to do with a product you sell being properly represented, no functional or comsmetic issues, but not being compatible with the buyer's system. Case in point-- I have recently sold a dvd player (Camelot) which when hooked up to the buyer's 16:9 tv (Panasonic) produces uneven blackbars when playing a 2.35:1 movie in progressive scan mode-thin bar at the top and a wider bar at the bottom. The buyer is going to trade his tv for a Mitsubishi tomorrow and hopefully this will be a non-issue. I had no problems with my Sony XBR2. What is my obligation to the buyer if the new tv performs in the same manner? Am I to let him return the player to me for refund? My opinion is that sales on Audiogon are final and not a trial of the equipment (if properly represented). I have good feedback, and wouldn't want that to change because of this transaction. I am interested in the views and opinions of other Audiogoners as to this situation. Thanks for your time and input.

Jeff Strossner
jstrossner

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jstrossner OP
10 posts
 
Thanks to all for the good advice. Well, the Camelot performed in the same mannor with the Mitsubishi. I called Howard at Camelot Tech. and was told that the blackbar situation occurs with some tvs and some 2.35:1 media. This was not listed in the manual. The buyer was going to call and discuss the situation with Howard. Camelot will gladly check out the unit (still under transferable warranty) if the buyer requests. I'll see what they come up with.
Jeff
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