2. misc-audio
  3. 1034906102

Potential problem with sale.

I didn't see this possible dilema addressed in the archives. My question has to do with a product you sell being properly represented, no functional or comsmetic issues, but not being compatible with the buyer's system. Case in point-- I have recently sold a dvd player (Camelot) which when hooked up to the buyer's 16:9 tv (Panasonic) produces uneven blackbars when playing a 2.35:1 movie in progressive scan mode-thin bar at the top and a wider bar at the bottom. The buyer is going to trade his tv for a Mitsubishi tomorrow and hopefully this will be a non-issue. I had no problems with my Sony XBR2. What is my obligation to the buyer if the new tv performs in the same manner? Am I to let him return the player to me for refund? My opinion is that sales on Audiogon are final and not a trial of the equipment (if properly represented). I have good feedback, and wouldn't want that to change because of this transaction. I am interested in the views and opinions of other Audiogoners as to this situation. Thanks for your time and input.

Jeff Strossner
jstrossner

Showing 1 response by bob_bundus

bob_bundus
1,834 posts
 
Compatibility issues can be sticky at times. I bought a piece from someone that worked in his rig but hummed like crazy in mine. I played around with the usual tweaks but to no avail. I told him about the problems & he offered a full refund including shipping - I was amazed but certainly gratified. A happy buyer meant more to him than $ from the sale did.
Having been treated so well in this situation I just wanted to mention it, but Jeff this is not your obligation of course. If you are inclined to make him whole, then have it shipped back to you on contingency that if inspection reveals no damage (scratches or electro-mechanical problems etc) then you would send him a refund less shipping. This isn't anyone's fault really, but it's absolutely your call. The buyers' story sounds reasonable enough.
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