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Possible Cartridge Suspension Collapse?

I dunno, it seems like my Hana SH is riding lower and lower as time goes on.

I got it new in 2018 and haven't spun all that many LPs on it - maybe have 350 hours?

Yesterday, I was spinning some LPs after not using it for about 2 months and at the start of every LP, there was a whoosing sound from the speakers - turns out the bottom of the cartridge was making contact with the very outside raised edge of LPs. Then as the record plays it would stop, but the cartridge body is darn near touching the LP surface - I mean practically an "RCH" distance.

On my Technics SL1200mk2, I run my VTF right at 2.0g (double verified with a Shure gauge and an electronic one).

Was thinking of moving up to the Hana ML, but now skittish of Hana's - may have to start thinking of getting a replacement regardless as my SH is just too low.
erikt

Showing 1 response by cleeds

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cleeds
5,657 posts
 
erikt
I contacted Music Direct, who I bought the cartridge from.

They gave me 3 options:
1. Trade in value of 20% of original purchase price
2. 3rd party re-tip/repair
3. Contact the US distributor, Musical Surroundings for possible repair/replacement.
Frankly, I'm surprised by this response from Music Direct and I'd be disappointed if I were the customer.  This is a warranty claim and you did business with MD - it's the dealer's job to help you file the claim. (The dealer can help verify the date of purchase and ensure the product is genuine US product.)

Option #1 is almost an insult and the other two options are just polite ways of telling you to take a hike. Hopefully Musical Surroundings will do the right thing. Please keep us posted.
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