Policy changes at The Music Room TMR Audio


TMR has made a few changes to their policies which may interest folks.

Warranties for used gear is now 90 rather than 45 days.

Trial period is now 30 rather than 14 days.

There is now a restocking fee of 5%. Their rationale for this makes sense and seems reasonable. It would be nice if there could be exceptions to the restocking fee, such as cables and other products which don't need extensive checking for quality control. One result of this policy is that there is some more costly gear I would have tried but now am reluctant. I suppose that’s just a personal admission. 

 

hilde45

Showing 5 responses by oddiofyl

I would be more tempted to try something at TMR that maybe I wouldn't have before.   5% is nothing.   Anyone bitching about that needs a new hobby

I have purchased twice from TMR.   The first was a trade in toward an Aurender N200.  Out of pocket cost was low and they made it super easy

They were closing out the excellent little Cyrus i7XR and I am in the process of assembling a bedroom system.  I got a killer deal and it was exactly what I was looking for .  I think its a 60 return window on new gear .  I love this little amp, it was a no brainer for me at that price.   It arrived 4 days later.   TMR is great to deal with in my experience 

 

 

I was going to buy a used N200 but I could not pass up a new one for just a little more. They did me right.

I need to make it a point to visit Holt Hill Audio the next time I'm in Lawrence.   I see their ads often on CL and they get some really nice gear new and used.   

Not many shops like that in the Boston area.   In fact a few local dealers don't even sell used gear anymore, they consign.   So the used gear you see is not a trade in , it is a consignment arrangement 

Some of their new closeouts are really good deals.  Additionally I thought I had an issue with my new amp.   I contacted TMR and they were super responsive.    Cyrus returned my email Sunday night (their Monday AM)  and got me straightened out.  

TMR contacted me that afternoon and offered me a good deal on another Cyrus or return, or credit toward something else.  All was good but they were proactive and seemed to be all about my satisfaction.  Can't ask for more than that.