When TMR or any other retailer sells a new unit and it is returned in the same shape, with all the paperwork, etc., can the retailer then sell it again at full price as a new item? Or do they need to sell it as open box or customer return?
Policy changes at The Music Room TMR Audio
TMR has made a few changes to their policies which may interest folks.
Warranties for used gear is now 90 rather than 45 days.
Trial period is now 30 rather than 14 days.
There is now a restocking fee of 5%. Their rationale for this makes sense and seems reasonable. It would be nice if there could be exceptions to the restocking fee, such as cables and other products which don't need extensive checking for quality control. One result of this policy is that there is some more costly gear I would have tried but now am reluctant. I suppose that’s just a personal admission.
Showing 3 responses by jetter
Thanks for the answer Bill. If I am purchasing an open box return I would expect to receive a discount of a lot more than 5%. For example (and not looking up the precise numbers), RenoHiFi was/is selling their like new XA25s for about $1,000 less than their retail price of about $5,000. So in my book, only paying return shipping and a 5% restocking fee is totally fair and then some. |
@jond I can see the confusion in reading my post. And I hope I don't further confuse you. Now that tmraudio has posted that there is no restocking fee for returns of Factory Authorized (new or open box) gear what I wrote is not accurate. Before the tmr post I had intended to say that while the person returning new gear pays a 5% restocking fee, I as a buyer of what is now open box gear would expect to pay less for the gear, say at a 20% discount. Therefore tmr is eating the 15% difference (20%-5%) in lost sale price. Now that tmr has stated they charge no restocking fee for returns of new gear, they are eating the total difference between the new price of the gear and the now reduced open box gear price. |