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  3. 192752-197209

No response from Aurender customer support

I purchased two Aurender a1000’s. They are nice units, but I sent two emails to support@aurender.com over the last few weeks and have received *zero* response (I checked junk mail as well). Is there a better way to contact them, or is their customer service just completely unresponsive? It's very disappointing considering I just spent $7k with them.

lipdog
jfrmusic
287 posts
 

There’s a support phone number in your manual. Call that. In my experience they always respond by phone within 24 hours

888-367-0840

jaybe
746 posts
 

Ari from Aurender is responsive to posts on the Aurender thread on Audiophile Style

lipdog OP
6 posts
 

Bummer I need to chase them. Still no response to my emails. And I checked the trash

hgeifman
2,259 posts
 

@lipdog

To send a remote support request for your Aurender device:
1. Open the Aurender App on your device.
2. Navigate to Settings and then to the Help tab.
3. Press the “Send Remote Support Request” button.
4. Ensure your device is connected to the Internet and describe your issue in detail if prompted.

They should respond to a remote request. LMK.

Or, To email Aurender customer support, send an email to support@aurender.com. This is the primary contact method for technical support, and they typically respond within one business day. For North American customers, you can also call their support line at 888-367-0840, which is available Monday-Friday from 9am to 6pm MST.  

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