No response from Aurender customer support

No, I just sent a regular email. Maybe I should try that. Thanks. 

Thank you. My questions are:

On Conductor v4:

1 - I cannot disable Spotify under the streaming options. I just get this (below) but cannot disable it. How can I do this? [also, is there any way to disable Internet Radio?]

2 - Every time I open Conductor I need to re-select Tidal or Qobuz as my source. How can I have Conductor just keep that selection as a default so I don’t need to do this every time?

Thanks,
Jeff

Spotify is enabled, yet I cannot shut it (see second screenshot)



No option to disable (below) when I click on Spotify (above)

Thank you all for the tips!

Bummer I need to chase them. Still no response to my emails. And I checked the trash

Just an update.  I sent a support request through the app and also sent annother email (a total of three) a week ago. Nothing. Sorry but Aurender customer support is a zero from my perspective. I’m sort of pissed. 

Thank you

I checked the updated software and it still doesn't address the issues. And still, *no response* from Aurender after 5 attempts to reach out in various ways. Terrible. 

Kelly at Aurender reached out to me and was very nice and helpful.