No response from Aurender customer support

@lipdog,

To send a remote support request for your Aurender device, follow these steps:
1. Open the Conductor App and connect it to your Aurender unit.
2. Navigate to Settings > Help.
3. Select Send Remote Support Email.
4. Change the email subject to include your company name and specify it as a Roon Ready SYSO upgrade request.
5. Describe your issue in detail within the email and send it.

Ensure your device is powered on and connected to the internet for engineers to access it remotely.

To set Tidal or Qobuz as the default source in the Aurender Conductor app, follow these steps:
1. Open the Conductor App on your device.
2. Navigate to Settings.
3. Look for Default Music Source or similar options.
4. Select either Tidal or Qobuz as your preferred default source.
After this setup, the app should remember your selection each time you open it, eliminating the need to reselect your source every time.

To email Aurender customer support, send your inquiry to support@aurender.com. For sales-related questions, you can reach out to sales@aurender.com. If you prefer phone support, you can call Aurender America at (888) 367-0840 during business hours.

@lipdog

To send a remote support request for your Aurender device:
1. Open the Aurender App on your device.
2. Navigate to Settings and then to the Help tab.
3. Press the “Send Remote Support Request” button.
4. Ensure your device is connected to the Internet and describe your issue in detail if prompted.

They should respond to a remote request. LMK.

Or, To email Aurender customer support, send an email to support@aurender.com. This is the primary contact method for technical support, and they typically respond within one business day. For North American customers, you can also call their support line at 888-367-0840, which is available Monday-Friday from 9am to 6pm MST.  

@lipdog

I emailed AURENDER regarding your issue described above. Please send an email to sales@aurender.com and they will help you.

Let’s concentrate on getting you connected to AURENDER asap to get your issue solved. Thanks. LMK. 

LINK on how to contact Aurender Customer Support

Or, please follow these instructions:

In North America, technical support is also available via phone at 888-367-0840.

If you have a sales inquiry, please email our Sales Department at "sales@aurender.com".  Please IGNORE the word ’sales’ and send your issue to this email address.