Need to increase Zoom sound level issues when streaming to Audio System

@hgeifman Tell me about it! It happens us all. Too often the solution is staring us in the face. Best of luck. 

@noromance,  When dealing with technology issues, including and especially audio, every thing needs to be checked and checked again. This especially includes the obvious things like the volume control on my iPad.  I asked many friends for help and no one suggested the iPad’s volume control.  

In my case, I was concerned since I had to turn my amps volume up very high so we could hear. Many components were involved and, to be honest, I forgot about the iPad’s volume controls.  The best news is thanks to Zoom Customer Support, everything works perfectly now.  Thank you for your post. 

No one suggested that because we assumed you had tried that already. It's not rocket science!

I increased the volume on my iPad to the maximum and my amps volume setting is back to normal. My integrated amp volume setting Is now around 9-10 o’clock and not 5 o’clock+. Everything is working fine.

I asked many people for help but Zoom Customer Support provided the right answer to solve my volume setting issues on my amp. Thanks Zoom.  

Zoom customer support said the issue was my amplifier and I should contact the company.  

I replied back and repeated my request that I need more audio gain from Zoom running on my iPad.  

Zoom replied back and “suggested I use the volume controls on my iPad”. This is an excellent suggestion.  I wonder why no else suggested it.  My current volume setting might be at 50% and maybe much lower.  I do not know.  I will test it tonight during my Zoom session.   I hope this works.  We will see.  Thanks.

Glad you found the Zoom audio controls.

I was on a Zoom call this morning and discovered a tab to increase the volume. So, on Wednesday I will look for the test computer volume tab and see what happens. I will set my amp volume for normal and increase the zoom volume and see what happens. This is going to be interesting if it works. Thanks.

I returned my benchmark jumpers to -20db.  Volume control is around 10am and is sounding fine.  I tested Amazon and its sound is also okay.  I will call Apple and Zoom for advice.  I do not understand why the volume is so low when using Zoom. I will test again on Wednesday.  I cannot find any volume controls on Zoom or my iPad. 

@noromance, Thanks. My iPad connects wirelessly to my Apple TV that connects to my TV, etc. I do not see how a preamp will help. My action is:

1) I will call Apple Support on Sunday for advice.

2) I will call Zoom support.

3) I will test the volume again next Wednesday to see what happens. If I have time. I hope to set up another text Zoom call to see what happens.

4)  If none of the above work, I will replace this DAC with another DAC from my main system.

What about a small line level preamp in line with the iPad output that you can adjust separately?

@noromance, Thanks for the info.  I looked everywhere and cannot find Zoom Settings that allow me to change the output level on my iPad.

Based on my limited research, I might not be able to increase the Zoom volume on my iPad.  Do you have other suggestions?  Thanks.....

Zoom app > Settings > Audio > Output level?