My experience with Roon Hardware

I have been a happy customer of Roon software for a few years. Wanting better DSD, DXD performance I decided to to change out my Mac mini to more modern Roon Core server hardware. I know that means just a dedicated computer, but I think a purpose built product will be more robust with better sound quality. After a too brief search I choose a Roon Nucleus Plus. Why not rely on the company whose software I use? What could go wrong? Well, I learned quickly. 3 months in, it has never functioned appropriately. Drop outs, hard reboots, reformats, software reloads. The list is endless. The final straw is that I can no longer copy files to the Nucleus memory. It loops constantly and I must force quit the program. Reformatting does not help. Now a plea to Roon will surely help. Nope going on a week, I have automated acknowledgements and no response. Crickets. There approach may work for software bugs, but is laughably inadequate for hardware failures. I believe there are many happy customers, but I have a $3k candidate for recycling or landfill. Caveat Emptor.