My experience with Kinki warranty

I think the people in and around KINKI are really the best when it comes to customer service. Todd is a very patient and GREAT repair technician and has always been very patient and kind with me when I had a product repair/fix issue. (I had problems with a DAC transport and everybody in the Kinki /Jays audio system were just spectacular in their help and support. I screwed up an op amp upgrade on the Kinki EXM + 1 and Todd was just wonderful in his responsiveness and help fixing the problem. 

I like the KInki integrated and all of my friends who hear it want to buy it from me.

I am sorry you are having problems with the amp. 

What you describe has not been my experience.

Best wishes always

Charlie 

I have kinki amp. Nothing but great communication.  Not sure why you didn't go to them in the first place.  Didn't you buy it direct?  I did.

I ended up going through Kinki directly and they were very helpful and are sending the part today. This took months to get to this point. Todd was completely in the wrong here and I am sick of dealing with people who have no tact and attack when confronted with a simple question. 
 

Todd's always been great with me but if you are having a problem getting a part sent from Kinki to Todd then try contacting Ken Ng directly at Kinki as that's who Todd would have to go through to get the parts. 

i had a problem with my ex-m1, it evidently took a hit during shipping from the prior owner, one channel would go out after the unit had fully warmed up playing music.

i emailed kinki in singapore, and the guy there was responsive... after some back and forth he said please send it to todd in texas, he will diagnose and fix... which i did, and which todd did (he is very sharp, found a cracked trace on the offending channel's input circuit board, fixed it up, send it back to me and all has been fine ever since

That sucks, they look like great products.