MCintosh MA7900 USB Driver causing Windows10/11 Crash


The Windows10/11 is experiencing intermittent kernell crash when playing music or any sound over the USB port in the MA7900. The Windows driver on the MCintosh web site is like 10 years old. The online support team had me try many things and nothing fixes the problem. Please note that this intermittent problem is present from day one when I bought the MA7900. Is there anyone out there using that configuration without any problems? Any suggestions to get an updated driver outside the MCintosh labs?

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Showing 4 responses by yage

Have you tried using the MA7900 without installing the McIntosh driver? On Windows 10/11 you usually don't need a driver.

Are you using the built-in USB audio driver for Windows 11?

Try this - go into Device Manager and find the MA7900 (should be under 'Sound, video and game controllers'). Right click then select 'Properties', then 'Driver' tab. See if 'Microsoft' is listed as the driver provider. Then click on the 'Driver Details' button. Check the files listed, one should be something like 'C:\Windows\system32\DRIVERS\usbaudio2.sys'.

Try uninstalling the McIntosh driver and use the Microsoft driver included with Windows. Most likely the driver is trying to call a function that has changed with the Windows 10 / 11 kernels.

 

Follow these instructions about uninstalling drivers - link to Microsoft article.

 

After restarting, Windows should automatically detect the MA7900 and install the Microsoft driver. Use the instructions in the previous post to make sure that happened. Then test your setup. Hopefully you'll be able to play music without causing a kernel panic / crash.

 

Hmm... that's odd. Even CEntrance says that Windows 10 includes a USB audio driver - link. Maybe you can try the driver on their website if you still have issues going forward.