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Mcintosh customer support

Requested Firmware update from Mcintosh for my ageing but still good sounding D150 Dac Mcintosh customer support virtually refused to supply Firmware v 1.02 with me . their answer was,,

( Unfortunately, company policy prohibits me from sending out firmware updates. We used to distribute them openly but they ended up on forums and were installed into incorrect units causing a massive influx in service repairs. At that point the company instituted the policy to no longer distribute them.)

it is so sad that Audio Giant like McIntosh do not care about their customers.

128x128sabih

Showing 1 response by stereo5

stereo5's avatar
stereo5
6,266 posts
 

I have inquired McIntosh regarding their firmware updates.  From McIntosh, "you can get it done at the dealer or have the factory do it."  All you guys who claim they are going to dump all their McIntosh equipment, drop me a PM, I may be interested in something.  LOL,

You people are always ready to make disparaging remarks before you get all the facts.  The factory made this decision because most people have no computer skills and screw up the firmware installation making the unit "bricked".

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