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Mcintosh customer support

Requested Firmware update from Mcintosh for my ageing but still good sounding D150 Dac Mcintosh customer support virtually refused to supply Firmware v 1.02 with me . their answer was,,

( Unfortunately, company policy prohibits me from sending out firmware updates. We used to distribute them openly but they ended up on forums and were installed into incorrect units causing a massive influx in service repairs. At that point the company instituted the policy to no longer distribute them.)

it is so sad that Audio Giant like McIntosh do not care about their customers.

128x128sabih

Showing 2 responses by audphile1

audphile1's avatar
audphile1
4,315 posts
 

@sabih just curious what were your expectations for the firmware update? Why were you looking to do it?

As to McIntosh customer service, it’s definitely not the best even when it comes to warranty repair but in case of firmware updates, I side with them. I see on a daily basis how many people can’t understand elementary concepts. Arming them with a flash drive loaded with a firmware update is just too dangerous. I do agree that they should offer the firmware updates thru the local dealer network. 

audphile1's avatar
audphile1
4,315 posts
 

Not sure I agree with your assessment. There are plenty of people around who can mess up a firmware update and end up with a brick. McIntosh is protecting their customers by not introducing this unnecessary risk. Besides you would most like gain nothing sonically from the update.

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