2. digital
  3. 189519-94806

Mcintosh customer support

Requested Firmware update from Mcintosh for my ageing but still good sounding D150 Dac Mcintosh customer support virtually refused to supply Firmware v 1.02 with me . their answer was,,

( Unfortunately, company policy prohibits me from sending out firmware updates. We used to distribute them openly but they ended up on forums and were installed into incorrect units causing a massive influx in service repairs. At that point the company instituted the policy to no longer distribute them.)

it is so sad that Audio Giant like McIntosh do not care about their customers.

128x128sabih

Showing 1 response by audioman58

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audioman58
3,877 posts
 

McIntosh never excelled in Digital, but to hold back a upgrade to a customer 

is suicide,They just lost another customer. Having sold McIntosh back in the 2004

to 2008 in The U.K where they didn’t represent McIntosh very well but was coming back strong when I left to come back to the states. McIntosh was at its Zenith when the original Audiophile owners still owned it ,then sold it to a corporation ..

Corporations  it is common place profits over quality , sad but true .they are still respectable but Reputation not even close to back before it was sold. 

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