I have several McIntosh-amps, but, as you can see from my posts on audioasylum and audiokharma, I had some difficulty getting from McIntosh the service I felt I was entitled to. In the end, I only got because I raised it on audiokharma´s McIntosh-forum, and most fellow McIntosh-addicts took my side in the dispute, so Ron Cornelius finally gave a hand. I think that Bryston is indeed the way to go for the idustry and customers. Note that Danish high end manufacturer Densen has just started to give a lifelong guarantee for their units. I can accept a simple, non-transferable warranty from Sony or Panasonic, for products that cost a few hundred dollars. A Mark Levinson or McIntosh is a premium product, sells for premium prices and should have a premium warranty. In addition, Macs three-year-warraty is not the most generous to begin with. But McIntosh has great product and is on the upwsing with the se glowing reviews in TAS and Stereophile, so they will not change their warranty policy.
Mcintosh-Bad customer service?
I was preparing to buy a new pair Mcintosh MC501's from an authorized Mac dealer. I have been doing some research and found some incriminating threads on Audio Asylum about Mcintosh. One very lengthy thread was about a seller on E-bay who was forced to pull his ad by a Mcintosh lawyer. Another was about a frustrated buyer who couldn't get support in Russia. There are always isolated instances, but I am very concerned now. One of my main concerns is that Mcintosh will not honor any warranties after you sell it. That means if I later try to sell my amps on audiogon, the buyer gets no warranty! What are your thoughts! I am used to unbelievable service from Pass labs, and even Krell. I refuse to spend that kind of money to a company that treats me poorly after the sale. Should I be concerned?