FWIW, I had a disappointing experience with Mcintosh late last year. My preamp was sent to the dealer, Audio Classics, for a simple repair that required a $10 set of output jacks. Audio Classics was great, but they were unable to get this part from Mcintosh, which is a short drive from Audio Classics. Mac wouldn't ship it, and they wouldn't allow Audio Classics to drive over and pick it up, which they tried.
I figured it was a stock issue, but they claimed to have the part in stock. So, in the end, I called Mac's parts department, and ordered it myself. It shipped to me in NJ, and I then shipped it up to Audio Classics, which was still waiting for the part from Mac when they received the one I shipped to them.
Blame the virus? Or just really disappointing dealer support from Mcintosh?
I still love my preamp, but the love for Mcintosh the company is a bit tarnished at this point.
I figured it was a stock issue, but they claimed to have the part in stock. So, in the end, I called Mac's parts department, and ordered it myself. It shipped to me in NJ, and I then shipped it up to Audio Classics, which was still waiting for the part from Mac when they received the one I shipped to them.
Blame the virus? Or just really disappointing dealer support from Mcintosh?
I still love my preamp, but the love for Mcintosh the company is a bit tarnished at this point.