Mark Levinson/Revel Support is tops

My understanding is that ML gets your ok for the maximum it would cost to repair your piece of electronics. The $1000. is the most you would pay if the product was totally rebuilt. From what I understand, in most cases one would be charged some fraction of this amount for beyond warranty repairs. (I too have concerns about this and have talked with service at Levinson.) I also have heard that ML has reduced the orginal prices they were quoting when this new policy was first implemented, but I've not seen this data. I would contact them again about your gear.

I recommend that owners of ML equipment unhappy with this policy e-mail or call and talk with them about these issues. That way you'll get the truth and resolution to your problems.

Sgr

"The $1000. is the most you would pay if the product was totally rebuilt."

Sgr, I don't doubt what you're telling me, but at the time I spoke with them this is not what they said. I had to ask them to explain it to me three times because I could not believe what I was hearing. Perhaps I was speaking with someone who did not clearly understand the new policy; this was just after HSG took over. I'll try giving them a call back.

I have a ML 27 at HSG currently. It sat at my dealer for 2.5 months while my dealer went above and beyond to tell HSG exactly what he thought of their outrageous repair cost of 1000 just to LOOK at it. The good news is that this policy was just recently changed at HSG within the past 5 weeks or so. They agreed to repair my 27 and charge me their cost up to a maximum of $1000. I'm not sure if that's specific to my case or their new policy in general. It is my understanding from talking to my dealer that there was a lot of pressure on HSG from dealers and owners to change their policy. I hope my 27 doesn't sit there for a couple months if they now have a flood of older products to repair.

The company has done irreparable harm to it's overall image. (IMHO)
My goodness go onto audioreview.com and read the horror stories people have posted regarding the 383 integrted.
The people who have the money to spend on ML products are not going to do new business with a company that regardless of any extenuating circumstances had a bout of poor customer service.
There are too many alternative quality vendors available to even take the chance.

hello to all,
talking in depth of my experience with ML, HSG,as i mentioned, i have been long time ML fan,, back in earlier age, i had ML2 and i had a bad luck repairing it with madrigal lab, it often burned out the transistor and always happened after their warranty, after i repair, cost me lots of money with no choice, so, was my upgrade to Ml20.6, it took so long that i bought another amp,,then, my Ml35, i was simply asking that about voltage change, they kept me tuning around between the dealer and madrigal lab, at last, they want like $400 to change the voltage +shipping, (what i know that just require switching the jumper), than my PAV upgrade and remote problem, once again , i never get a solid answer from dealer and the company, by phone and email and in person, than i was thinking to get the Ml33, once again that they can not give me technical details of its,, they just keep saying that best part , and best design of both worlds...bah bah bah,,), than last, my F50, required recone service, replace service, but they dont give me a good estimate, and want me to bring.send them back to look it them first,and i told them what i need exactly and if they sell me the parts, i can do it myself, it is a big hassle for that big size of speakers to ship,bring them , i also had other ML pieces, like ML 39, 26, 6, 10,, when is nothing wrong i like them, but when i need something , i never can get simple straight and professional answer from them,,
what a disapointment since i had been long time Ml fan,,and nowaday , i condsider other brand first over them
regards
mike