Marantz SA10 sacd player

That's okay. The above post is more relevant to you anyway. Easy, as in not difficult or technical in any way, to check the LOP levels of your lasers.

I agree. Having the Ruby and Sa10 .Its a good feeling to have back up.Because if I can’t find their parts. Then I can only use them as DAC . Thanks again Sharri.Finding technician is not as difficult finding parts.

I purchased a SA 10 from Music Direct , open box , they assured me that it had full warranty, now a period of time went by and I had trouble reading SACD. I called MD ,explained , they said they could probably fix it , but it was under warranty , send it to an authorized service center. I did , United Radio . Guess what , same run around as this guy is getting. I going to make this short . Music Direct stood behind me and so did Marantz . I wonder what the hell happened with the one that only needed a $50 laser ?

Classerich so you got new SA 10 unit then? Is that how marantz and music direct took care of you? I don’t trust their authorize service center to be honest.The reroute you from one onother.

There are many treads about Esoteric players having this problem. The thing with Esoteric is, they need to go back to Japan for service. They have an alignment jig that only the factory has. Maybe Marantz is in the same boat????