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Marantz SA-11S1 Drawer Will Not Open Properly

Hello hope someone can steer me in the right direction or help. My Marantz CD/SACD player drawer will not open. It wants to as I can hear it trying to but the only way to open is to grab the drawer on both sides after hitting the open button and gently force or manually open it. What can cause this issue? Is it a software issue or something else possibly? I took the outer case off and looked in to see if anything was impeding or interfering with the drawer and couldn't see anything out of the ordinary.
Ag insider logo xs@2xsamzx12

Showing 4 responses by samzx12

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samzx12 OP
1,219 posts
 
Thanks ET I will try that.
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samzx12 OP
1,219 posts
 
Theo it opens on its own when I manually assist and closes without any hitches. The disc also plays with no errors.

I will try to unplug and press all the buttons and see if that helps and try to report back this evening. Thank you very much.
Ag insider logo xs@2x
samzx12 OP
1,219 posts
 
Theo I tried unplugging and pressing the Faceplate buttons and no luck. I will try unsnapping the drawer faceplate. Thank you!

Sam
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samzx12 OP
1,219 posts
 
Bdp24 your player replicates what mine is doing? I can hear it wanting to open but will not unless manually helped. It closes just fine. Where in the player is this gear and I will order it?
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