Manufacturers


I find it interesting that some manufacturers and retailers in the audio industry consistently make themselves available to their customers while others completely ignore them. I scratch my head after going to a small volume speaker manufacturer's web site (Brooklyn NY based), send a note through the email provided on the site and ask "I'm interested in a pair of your xxx speakers (retail is $9k) and have a few questions about them, my room and electronics. Can you let me know when we might get on a call pls? "

And get no response - so far for three days. 

I call the number- leave a message. 

No call back so far.

I see the owner posting on Facebook regularly and a year ago I'd sent him a similar note, trying to get on a call with him.

No response. Then I posted in the comments area on his posts- Hi XXX, pls check your messages here, I'm trying to get in touch to ask a few questions about a pair of your speakers. A week later I get a "sorry, I don't check messages much here" response. Not a "Hey, sorry I missed this, pls call me to discuss and happy to help"- just a note that offers no interest.

In the year that I've tried to reach him I've bought Harbeth 30.2's, a pair of Proac, an Odyssey amp, a JL audio e110, a pair of SVS subs, a Denon HT amp and more (different systems around the house). I'm actively growing my systems.

Is his boutique business really that good that he can't be bothered to respond to a potential customer?

Meanwhile, the founder of a much larger Colorado based electronics company posts daily, has blogs, videos and much more always responds to a comment or question on a product - his or something else- without fail and is engaged and interested. 








128x128cowan217

Showing 2 responses by asvjerry

Yes, the CO co. gentleman's 'got people' to perhaps give him the time to chat and have the time available for 'that Personal Touch'...a wonderful sales tatic....

The 'small co.' doesn't have that luxury; likely doesn't have Any.
Weekends for the little company guy exists as a concept, and happen when they do, despite what the calendar may show....;)
@mammothguy54, et all....I wholeheartedly agree with all of your commentary, really....

The ’little fishes in the big pond’ can and do compete by being more responsive and that much more sota than the bigger players. Some are better than others, but the fact that they manage to endure and stay in the field is a testament to their commitment to service as well as product.

If one has to be a tad more patient, it may be a small price to pay for the preferred item. ;)

Personal case in point, of some relevance....we just lost out on a project we bid in FL for items to enhance a hiking trail, as an addition to the company that ’does trails’ in subdivisions.

The fact that we lost out (by just a small figure, and a larger one) to the worlds’ largest company (based in Germany) of competing items....

We’ll take that as an ’off-hand compliment’, even as a loss on our part.

The winner is HUGE, in size and number of employees...full page color ads in major publications in our field and related.  We're 'word of mouth', and primarely an internet based sales player.

The federal government doesn’t classify us as a ’small business’; rather, we fall into the ’microbusiness’ catagory.

We’re the ant next to the elephants’ foot. And we nearly ate it’s lunch...well, more likely, it’s doughnut of relative size...

(Proving, once again, the ant Can run up that leg and give the ’phant a bite where it counts..*snicker*G*)

Competativelly yours, J