Manufacturers with Excellent customer service

What’s been your experience? Who are the superstars in making things right for the customer, without fuss, and with quick turnaround?

zavato08-12-2020 12:08am

zavato OP Details Discussions Posts This discussion Message User 1,399 posts 08-13-2020 at 02:15am Copy Comment URL Report Comment Edit Delete In my personal experience, Pass, Bryston and Bricasti have been excellent The most underwhelming experience was from a company long gone- California Audio Labs.
philjolet Details Discussions Posts This discussion Message User 2,306 posts 08-13-2020 at 02:42am Copy Comment URL Report Comment Edit Delete Rogue Audio I sent a Rogue power amp in for an upgrade and it got severely damaged on the return trip to me. Mark O'Brian (of Rogue) sent me a new amp and I did not have to pay a penny. He was very nice about it.
tare78 Details Discussions Posts This discussion Message User 16 posts 08-13-2020 at 03:21am Copy Comment URL Report Comment Edit Delete Ps Audio.
moofoo Details Discussions Posts This discussion Message User 291 posts 08-13-2020 at 10:59am Copy Comment URL Report Comment Edit Delete Not a manufacturer, but Kevin Deal at Upscale Audio. I also second Vlad Bazelkov at Audio Mirror. And add Kara Chaffe of Dehavilland. Also Egglestonworks (speakers). I have dealt directly with all of these folks and the service was first-class, as expected.
blazeby Details Discussions Posts This discussion Message User 4 posts 08-13-2020 at 12:00pm Copy Comment URL Report Comment Edit Delete PS Audio and Pass Labs have impressed me greatly. Very responsive and clearly want to make sure you are happy as a user.