Manufacturers with Excellent customer service

In my personal experience, Pass, Bryston and Bricasti have been excellent 

The most underwhelming experience was from a company long gone- California Audio Labs. 

That’s outright theft

i would contact the DA’s office in the county where Kaye is located 

A small claims suit is also a good idea. Years back I bought a refrigerator but weeks passed without delivery. I demanded a refund. Radio silence from the store though I had been in contact several times a week to resolve this. Finally started a small claims case. When they were served the store called and asked me what this was all about. I told the guy- come one- don’t play games. Got a judgment which was served. 
I received a full refund plus court costs