Lyra Titan: Stylus broken during shipping


Analog friends; I've a question.

I purchased a Titan i for the second arm on my tt. It's a dealer demo cartridge described as "best condition".

This one arrived yesterday:

http://i41.tinypic.com/1z39o3l.jpg

Did anyone of you ever had a damage like this on transport? The cartridge was very well packed in original box with stylus guard. Btw. it was impossible to find the broken stylus in the box.

Thanks for sharing your experiences,
Marco
heradot

Showing 2 responses by hifimaniac

I am sure the dealer will swear the stylus was there when it was packed but if the stylus guard was put on correctly, it would be fine. I had that cartridge and I can say from experience extra care must be taken to slide the guard on correctly and the guard must be lined up perfectly or the stylus will be knocked off. Also, Lyra cannot retip it; you must trade it for a new one for a $3500 charge, I believe.
What did the dealer say when you called him to discuss your damaged cartridge this week? We are all waiting for a positive resolution! Did he blame you? This why I always take pictures of every step of the way when packaging anything I sell on audiogon. It has been a reassurance to buyers and also is excellent proof of safe, complete packaging if I ever need to submit a damage claim with a shipper. A great safety tip for all audiogon members!