Lyra Kleos Repair


My sweater got hung on the stylus and I bent the cantilever on my Kleos,  It will play through both channels, but it's very distorted and sounds nasty.   Has anyone had repairs done on newer Lyra, and who should do it?


Thanks

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Showing 7 responses by analogluvr

I have a Lyra Delos that needed rebuild so I contacted audioquest. The price for rebuild was more than I paid for it new. Total ripoff. I sent to Andy at the needle clinic but have not got it back yet. 
That's exactly what I expected!  2700$ for a retip is sheer madness. They can bs all they want about all the other inspecting they are going to do but it is not worth quarter of that. Also why is the cost for his kleos almost double the cost of my delos. The job would be pretty much the same. They quoted my delos at 1600 USD which was more than I paid for it new. I paid 1800CAD. I will not buy another Lyra which is unfortunate because I like the sound. 
Look at vandenhul. He rebuilds his for around $300 if I'm not mistaken. How can there be such a difference?
I'm not rich, I get so sick of the rip offs in this hobby!!  It seems like almost everyone thinks about how much money they can suck out of you. 
So just an update for everyone, I got my 2 cartridges back from Andy Kim at the needle clinic.  He wasn't cheaper, it was actually more expensive than Soundsmith.  He quoted me $500 USD for the Delos and $400 for the Benz for what I thought was going to be just a stylus on the Delos and a cantilever and stylus on the Benz.  I went with it anyway because of the quick turnaround.  Well I should have been more patient and gone with Soundsmith.  Firstly it looks like the Delos had a cantilever and stylus put on contrary to my instructions.  Second, one channel is not working at all now.  Thirdly, the Benz is now out of phase.  Fourthly after messing with the Benz for about 2 hours trying to get the phase right and listening, it looks like the suspension is collapsing.  I'm pretty upset to say the least.  
Andy's initial response was "it must be a problem with my system" with regards to the Delos and nothing with regards to the Benz. Then he suggested I measure the Delos with on ohmeter.  I thought I read somewhere that if you do that you can fry the coils?  Now he is saying for me to send them back and IF there is something wrong he will fix it and refund my shipping.  Trouble is I've lost all faith in the guy, what if he broke the Delos beyond repair?  I'm leaning toward trying to recoup my money and sending to Soundsmith.
What are you guys thinking would be the best route?  Heads up I have a very busy weekend so may not be to quick to respond.
So just to keep everyone posted on my saga with my 2 cartridges and Andy Kim's butcher job. He kept saying there is nothing wrong with the cartridges so I sent 2 pics of it hooked up to the meter. One shows 7 ohms as it should and the other shows zero. He now says he doesn't trust me that I'm hiding something!!!!  In the pics you can see the leads are hooked to the meter!  Just like jpjones said earlier in the thread, the guy has zero class and will take no responsibility for his actions. 

Yes I have read his comments. What do you expect him to say?  He has to support his companies ripoff policy. To answer a far earlier question, in my case what I was quoted equals the core trade in value. I believe the op will find his quote to be the same. Another reason for this is the fact that audioquest is probably taking a cut as well. Whereas in a sound smith scenario there is no middleman. 
Also as I have mentioned earlier in the thread, why the difference in pricing between my delos and the op's kleos?  It is essentially the same job but one costs 1200$ more??!!  Basically they are ripping you for every penny they feel they can.