I have that unit and never suffered such a problem.
Make sure you are selecting the BAL-1 or BAL-2 on the remote, and make sure all the lights under the meter are off except for LINE STRAIGHT.
Check the back of your DAC to see if there is an output level switch.
Of course, you may have cables wired with the wrong ground so switch even to cheapies to see.
Make sure you are selecting the BAL-1 or BAL-2 on the remote, and make sure all the lights under the meter are off except for LINE STRAIGHT.
Check the back of your DAC to see if there is an output level switch.
Of course, you may have cables wired with the wrong ground so switch even to cheapies to see.