Lumin Player App Issues

Hi All -

Any Lumin streamer/DAC owners having issues with the Lumin App?  Half the time, the app can't find my Lumin T1 player and it's very frustrating.  Initially there was a lot of hype on the Lumin players - but I'm beginning to think otherwise. Customer service doesn't seem to respond to emails - which is a red flag.  I have the latest firmware.

Let me know if you guys are having issues and how you resolved.