2. amps-preamps
  3. 168272-18254

Lack of Lamm customer service?

Purchased a used Lamm LL2.1 and emailed Elina about having seller ship directly to Lamm to have a Tech check it to spec and make sure all is well.

Haven’t gotten a reply back yet and after talking with another Lamm owner was told it could take ’months’ for something like this...

Is this true? I was also planning on getting the Lamm LP2.1 phono, new if I could not find a used one soon.. but if this is how their customer service is I think I will pass.

Many years ago I purchased a used Audible Illusions M3A preamp and loved it... then was offered a discount for the newest model years ago... I went for it and traded in the used for the new... then when I needed customer service it did not exist.. not at least in a realistic time frame... so I sold the preamp and never looked back.

I’m already starting to have buyers remorse....


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rich121 OP
185 posts
 

I just realized I have not updated this thread.
Elina did contact me, and I had their shop go completely thru the LL2.1 Deluxe preamp.
They have been going thru a company restructuring which caused the delay.  They did a wonderful job with the LL2.1 and I have been enjoying it.

Tomorrow I expect the arrival of a Lamm LP2.1 Deluxe phono stage.

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charles1dad
10,236 posts
 

@rich121 ,

That is excellent news and glad to know it worked out well for you.

Charles

 

theclipper
26 posts
 

Can anyone comment on the cost of Lamm repair work? I've got a LP 2.1 deluxe that needs to be looked at, and they are unable to give me any sort of estimate.

Thanks!

chayro
2,934 posts
 

@theclipper - I find it hard to believe they won’t give you a diagnostic fee or an hourly rate. I don’t think  any tech can give you a repair estimate without having the unit on the bench.

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