Krell usually does not answer a lot of inquiries like this from email. If you are serious about getting this fixed, the best way to do it is submit a request for Krell Repair RMA. Be aware that Krell has been extremely overloaded in their repair department, so it could take weeks or months for the repair to happen.
http://www.krellonline.com/service-request-form.html
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Alternatively, if you are looking for somebody to try to repair this, you can go over to the diyaudio.com site and post a message there. That's where all the electrical engineers are.
http://www.krellonline.com/service-request-form.html
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Alternatively, if you are looking for somebody to try to repair this, you can go over to the diyaudio.com site and post a message there. That's where all the electrical engineers are.