Krell Customer Service

I just wanted to give a "shout out" to Krell for its great customer service.

I have a 15 year old Krell Theater Amplifier Standard, which recently had a channel go out.    I emailed Krell and they sent me a quote to have it fixed.   After I accepted, they emailed specific instructions on how to remove the channel, package it, and send it back.   I sent it in, they fixed it, and shipped it back all within in two week period.   They then followed up to make sure everything was working well.   Works great!

This turned out much better than I originally expected, because I was already looking at new amplifiers to replace it(since it was pretty old).   Good overall experience and saved a lot of money, ultimately.

Just thought I would share...