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Is there a problem with my Lyra Delos cartridge?

Last March I upgraded from a Grado Platinum to a Lyra Delos cartridge which was installed by Analogique in Manhattan.My turntable is a VPI HW-19 MK-3 with an Audioquest PT-6 tonearm.After about 120 hours of use I have been getting distortion on certain lps.For example:Last night I wanted to hear Moment's Notice from Coltrane's Blue Train lp(180 gram).This is the second track on side one.So I drop the needle on track two and sound starts distorting at about the 7 minute mark(track is 9:09 minutes),I lift up the needle then lower it onto the lp again and it plays fine.This is not happening on every lp but it is happening quite often.I am tracking at 1.8 which is the Lyra recommendation.I switched phonostages but that does not seem to be the problem.I also put on a new belt but problem persists. Help!!!
montgomery

Showing 2 responses by jakeman53

jakeman53
4 posts
 
Hi Jonathan,

I am having the exact problem you described above with the stretched suspension. The Kleos is riding closer and closer to the record and is now only floating a few millimetres above the vinyl. It has been mounted on a Moersch arm and gently lowered everytime. Please advise how I can get this cart fixed or replaced? The cart was purchased in September, 2010 sn# KL241F.
jakeman53
4 posts
 
I have contacted Audioquest who responded quickly and professionally. Alasdair was helpful and my Kleos has been sent to Japan for warranty repair. Thanks to you and Audioquest for following up. My cartridge should be returning shortly.
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