Is the Cary SLP-05 still relavant?


Given the history and reviews of this preamp with its ability for tube rolling and its "Ultimate" upgradeability, Where does it stand as a premium offering vs something like the PS Audio BHK? Is it still relevant? It still gets sporadic press, but has fallen out from Stereophile recommended equipment list.
cvman

If you like the way it looks take a photo because it probably won’t last. My V/U lights were constantly burning out. Customer service was rude, arrogant, stupid & expensive. I’ll never buy another Cary.

My comment from 2018:

https://forum.audiogon.com/posts/848038

@thegoldengoose you wrote in 2018

My experience with Cary’s service was so bad I never unboxed my unit. I could never recommend this brand.

Did you have trouble opening the box???  Your comment does not make sense.  

 

 

@testpilot After getting my unit back from the Ultimate Upgrade I listened to it for about a week before one V/U light burned out. I specifically told them to put in new bulbs at the time of the upgrade. Sent it back and then never re-opened the box. 

I have read many negative comments on forums over the years about Cary’s service department. Plus bad customer service. Are they really to be avoided? If so I’m scratching the SPL-05 pre amp off of my list. 

I have read many negative comments on forums over the years about Cary’s service department. Plus bad customer service. Are they really to be avoided? If so I’m scratching the SPL-05 pre amp off of my list. 

@charliee , I am biased because I remember when I felt that Cary's customer service was so good it was a selling point for me (that was back in the Dennis Had/Kirk Owens days).  In my opinion, their customer service has deteriorated since then, and four or five years ago when I needed help with an amp, I didn't get it from Cary, I got it (help) on another audio forum.  However, I do own a SLP 05 and I love it, but I hope I never need tech support for it.  It kind of reminds me of what i once read about after we switched from Blue Cross/Blue Shield to an HMO about 30 years ago:  "It's great as long as you don't get sick."  (And then it went down hill from there.)

With all that typed, that is just my opinion, and I've actually read a couple of posts by folks who were pleased with the tech support they received from Cary.