Insurance claim for shipping damage for Fedex

Hear Hear Bdgregory. Good advise about documentation, documentation, documentation. Get them involved each step of the way. Be respectful (it's probably refreshing for them!)

I have had good success with insurance claims with Fedex. Twice they have paid for damage, twice for situations where there was even no visible box damage but the item had clearly been dropped. But be aware that their criteria for packing is that the item is dropable from a given distance (e.g. 3 feet) without damage. You have a really good case if you can show abuse on their part. If the packing was bad to start, your chances are alot less. Just be sure to be courteous in your dealings, and hopefully things will work out for you.