insurance and shipping with UPS


I recently shipped a Levinson 432 amplifier with UPS.I brought it to UPS and requested that they box it. It was insured. During transit UPS dropped the amplifier and pretty much destroyed it. I offered to pay for repairs, however the buyer had no interest in purchasing the item. UPS inspected the damaged amplifier and denied my claim, insisting  the  amplifier was not properly packaged. Corporate denied responsibility and said the issue was between myself and the UPS franchise that shipped it. I've been dealing with the franchise for a month and they are fighting with corporate in an attempt to adjudicate the issue. Meanwhile, I've repaid the buyer and have had  no relief from UPS. The UPS website clearly states that if a franchise boxed the item they are responsible. Does anyone have a suggestion on how to resolve this issue, other than hiring an attorney? UPS seems to be somewhat of a scam operation. I did not realize that all UPS offices were franchises and am wondering why anyone would ship anything of value with them.
catsally1

Showing 2 responses by hifijones

Glad to hear that UPS finally paid the claim. Fwiw neither UPS nor Fedex Ground provides insurance per se like the OP mentioned. The Declared Value fee that they use is to determine maximum liability in case of a necessary payout in the event of theft or damage. If you wade deep into the bowels of the Fedex website you’ll find this statement in upper-case: FEDEX DOES NOT PROVIDE INSURANCE. I discovered that the hard way several years ago.

Afaik the Post Office is the only entity that actually insures what you’re shipping.  I've shipped high-end gear via our esteemed Postal Service for many years and never had to make a single claim.  But then again I double-boxed and over-packed everything to withstand a nuclear blast.  
@spin4cards

How’s life treating you in that parallel universe that you’re living in? You should probably cancel your auto insurance while you’re at it. Total waste of money.