2. misc-audio
  3. 137161-113474

insurance and shipping with UPS

I recently shipped a Levinson 432 amplifier with UPS.I brought it to UPS and requested that they box it. It was insured. During transit UPS dropped the amplifier and pretty much destroyed it. I offered to pay for repairs, however the buyer had no interest in purchasing the item. UPS inspected the damaged amplifier and denied my claim, insisting  the  amplifier was not properly packaged. Corporate denied responsibility and said the issue was between myself and the UPS franchise that shipped it. I've been dealing with the franchise for a month and they are fighting with corporate in an attempt to adjudicate the issue. Meanwhile, I've repaid the buyer and have had  no relief from UPS. The UPS website clearly states that if a franchise boxed the item they are responsible. Does anyone have a suggestion on how to resolve this issue, other than hiring an attorney? UPS seems to be somewhat of a scam operation. I did not realize that all UPS offices were franchises and am wondering why anyone would ship anything of value with them.
catsally1

Showing 1 response by bondmanp

bondmanp
1,790 posts
 

UPS destroyed an amp I had sent to the manufacturer for repair. The manufacturer handled everything, so I don’t know how it was settled, but the 64 lb. amp was not double boxed. The amp was obviously dropped at some point. When I sent it in, I had UPS Store box it up. They used a box way too large for it, with air-filled plastic packaging. I was not happy. It cost me over $140 to pack, ship (ground) and insure the amp.  Also, I have heard that UPS stores can charge whatever they want for "insurance". There is no set price scale from UPS that they must follow.


In contrast, I just got a subwoofer delivered by FedEx. 80+ lbs. in the box. Two FedEx delivery guys brought it to my door and into the house. The box was in perfect shape. I think I will be sticking with FedEx from now on, even if I have to box things myself. In my area, Walgreens drugstores will accept FedEx packages for shipping. Very convenient.

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