Innovative Autio in NYC just hung up on me

Thomas, what a very well written, thorough, and heartfelt response. That was very kind of you! Someday I hope you get a pair of Alexia's.  You deserve them.

Happy Listening!

if either of you were on a cell phone, there's no accounting for volume and dropouts...

I would echo tjassoc’s comments.  I have purchased equipment at Innovative and I have found Elliot and Chris to be 1st class individuals and professionals.  They would have my highest recommendation.

@tjassoc  - may want to consider speaking with Elliot about a used/certified pair of Alexia 2s.  A fine speaker IMHO, and would certainly help on cost side vs Alexia Vs.

Elliot and Chris are always a pleasure to deal with. A great high end store with a very knowledgable staff that love music and enjoy selling musical satisfaction to their customers. I find it hard to believe that there is not another side to the story or perhaps a misunderstanding.

Randy H

Thanks everyone.  I was away on business.  This was resolved.  They reached out to apologize.  I still won’t buy it from them as I’m a one strike guy but they did call and apologize and offer the unit to me.  All good.