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I need some advise on a shipping disaster.

I recently purchased a pair of speakers on Audiogon.  The price I offered was accepted and I sent the payment promptly.  The seller in return shipped the 2 speakers promptly and sent me the tracking numbers.  One of the speakers was delivered the next day and UPS has lost the other speaker.  The seller has put in a lost package investigation however UPs has not recovered the speaker.  It has been 8 days since the lost investigation has started.
I come to find out that the package was only insured for only half of what I paid for the whole package and it would cost twice that to replace the lost speaker new. So even if UPS cannot find the speaker and pay the insurance claim I cannot even replace the missing speaker for the amount of the claim.  
I'm not sure how to go about solving this issue.  I purchased and paid for a full set of speakers and only have 1.  
Any suggestion on what I should do next?  Has anyone ever experienced an issue such as this?  Does Audiogon have policies around issues such as this?

Thank you,
Vince
vtdragani

Showing 2 responses by jmcgrogan2

jmcgrogan2's avatar
jmcgrogan2
6,346 posts
 
Vince, I would make arrangements with the seller to pick up the one speaker that you have, return it to him, and get a full refund.

This should not be your headache, as you did not employ UPS as the shipping agent. This problem lies directly between the shipping agent (UPS), and the person that employed the shipping agent.
The liability rests with the person who contracted the shipping agent.

Get a full refund!!
jmcgrogan2's avatar
jmcgrogan2
6,346 posts
 
Funny, no one in this thread mentioned use of PayPal. They cover the buyer and seller. I wouldn’t buy anything without using PayPal.

Actually, the only value of PayPal is the ability to use a credit card.

The one time I had a problem receiving a damaged preamp about 10 years ago, Audiogon and PayPal proved absolutely worthless.

The bank that backed my credit card used through PayPal saved the day. They refunded my money, and had me ship the preamp directly to PayPal, thereby leaving me and my bank out of the transaction.
Now it was down to PayPal and the seller. I assume PayPal won, but who knows?

I have never heard of PayPal protecting a seller.
That would make an interesting story....
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