The OP initially says he has trouble communicating with the audio manufacturer, but withholds identifying the manufacturer hindering our help and not sharing in who has poor customer service. Also, a lot of detail was left out. Therefore it seems more like complaining/venting than asking us for help.
I am sad
I am very sad. Feels like I’m stuck between a rock and a hard place.
My amplifier is malfunctioning. It happens. Just fix it and move on what’s the big deal? Well I’m trying. I need the company of the amp to send me the invoice so I can buy the part and start the fixing. But they don’t reply to my e-mails. It’s been 3 weeks since the last communication. The amp has been broken for 2 months. I just need them to let me pay for the part. I don’t understand what’s so difficult. I’m sad.
I’m unfortunately married to the sound of this amp. For example a person married to the Mcintosh sound or the Pass labs sound. My speakers (Summit X) are amplifier picky. They love this amp. I check my email 20x a day hoping to see the invoice. I also check the junks. They had already said the part is available for $300. I’m not even sad anymore. I am depressed.