Big mainstream "high-end" manufacturers and dealers want to unload expensive and highly profitable gear to folks willing to pay. They don't want the grief of after sales which cuts into the easy transaction of the sale. The best type of manufacturer is likely the one man shop type of enthusiasts selling quality products for reasonable prices.
HOW can components be so expensive, and yet customer service is so bad.
I recently moved and had to set up the system again. In moving things around, I have had some questions and issues, so I've had to contact the dealers and manufacturers a few times over the last few weeks. I'm still waiting for a response from most of them.
I had a static issue with my McIntosh amp. I contacted them a couple of weeks ago and I still have not received a response.
I need a part for my Revel speakers. I've contacted Revel (now Harman) twice over the last week - both phone and email. No response.
I had an issue with my Weiss DAC cutting out. Turned out it had shipped with a missing part. I hoped for a new unit or at least a replacement part, but Weiss told me to fix it myself with miscellaneous parts from around the house - basically chicken wire and bubblegum? The dealer finally sent me a replacement after a couple of weeks of trying different solutions.
I tried calling the audio dealer in Charlotte where I bought the speakers but they never return calls.
I spent a long time researching and building my system and really enjoy my system. But I might have made different choices if I had known about poor / non-existent customer support.
Premium stereo components are so expensive that I would expect premium service, or at least return my calls for service or for parts. Do I just have bad luck or are others experiencing similar lack of support?