Can I add great device manufacturers: Atma-Sphere, Radu Tarta, Charney Audio, Aric Audio, PS Audio, and First Watt to name a few I have experience with.
Dealers: Atelier 13 Audio in Nashville has been great. Constantin is always extremely responsive and very easy to deal with. I have never lived close to Nashville, but he gives service like I am his next door neighbor and friend. I would not hesitate to work with him remotely. He has sent me demo equipment to try in my system. Gestalt Hi Fi in New Mexico was similar, although I think he closed shop.
HOW can components be so expensive, and yet customer service is so bad.
I recently moved and had to set up the system again. In moving things around, I have had some questions and issues, so I've had to contact the dealers and manufacturers a few times over the last few weeks. I'm still waiting for a response from most of them.
I had a static issue with my McIntosh amp. I contacted them a couple of weeks ago and I still have not received a response.
I need a part for my Revel speakers. I've contacted Revel (now Harman) twice over the last week - both phone and email. No response.
I had an issue with my Weiss DAC cutting out. Turned out it had shipped with a missing part. I hoped for a new unit or at least a replacement part, but Weiss told me to fix it myself with miscellaneous parts from around the house - basically chicken wire and bubblegum? The dealer finally sent me a replacement after a couple of weeks of trying different solutions.
I tried calling the audio dealer in Charlotte where I bought the speakers but they never return calls.
I spent a long time researching and building my system and really enjoy my system. But I might have made different choices if I had known about poor / non-existent customer support.
Premium stereo components are so expensive that I would expect premium service, or at least return my calls for service or for parts. Do I just have bad luck or are others experiencing similar lack of support?